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Refunds & Returns

We understand that purchasing art online can be slightly more stressful than purchasing in an offline shop. We hope that our returns policy can give you some peace of mind when making your purchase at Sekretza.

“Hassle Free Returns”

Sekretza pleased to be able to offer you a no quibble, hassle free returns option if any of the items you purchase are not to your complete satisfaction or are damaged and faulty.

My item is damaged, what is your returns policy?

If your item(s) arrives damaged or faulty, we offer you the option of a replacement or you can return it to us and obtain a refund so long as you notify us in writing immediately and no later than 48 hours after receving it via email to returns@sekretza.com

If your item has arrived damaged or broken, please retain all of the packaging and contents for inspection and notify us via email. We will need photos from all angles of the outside of the packaging, the inside of the packaging and of the damaged item(s) itself.
IMPORTANT NOTICE: If when you receive the package there is visible damage to the packaging itself, please ensure that this is noted on the delivery note that the courier will provide you with. If the visible damage is extensive, do not accept the package. 

All returns should be sent to:
Sekretza
(Cocinasplus Design s.l.u)
Bulevar de la Cala 1
La Cala de Mijas
Mijas Costa 29649
Malaga.
SPAIN.

The item is not what I expected, can I cancel my order?

Whilst we do try to portray these products to the best of our ability online,  we understand that if you have not seen a piece with your own eyes, it can sometimes be hard to estimate its size, style and how it would fit within your collection and environment.

We allow Sekretza customer’s the right to cancel their online order within 24 hours of receiving the goods so long as we have been notified via email (returns@sekretza.com)

Once we have received the goods in good condition, we will refund you the purchase price of the item(s) excluding the delivery charge. If the items were shipped to you via a Free Delivery promotion, we will refund you the purchase price of the item(s) minus 7.5%.

If you wish to cancel, please contact our returns department (returns@sekretza.com) and ship the goods to us at your own cost. Please ensure that the item(s) are not damaged, are properly packaged in their original boxing so that we receive them in good condition so they can be resold. We suggest you return ship with insurance.

Please send your items to:

Sekretza
(Cocinasplus Design s.l.u)
Bulevar de la Cala 1
La Cala de Mijas
Mijas Costa 29649
Malaga.
SPAIN.